Select a travel accessory, check its product details and available options, add it to your cart, and complete checkout. You will receive an order confirmation if checkout is successful.

Email service@thalmenis.com as soon as possible with your order number. We will check the fulfillment status, but a change or cancellation cannot be guaranteed once processing or dispatch has started.

Compare the dimensions and specifications on each product page with the interior dimensions of your luggage or bag. Contact us if you need help interpreting the listed measurements.

Please check the product description and selected variant for the exact quantity, components, material, and color. Accessories shown in lifestyle photography are not necessarily included unless specified.

Available payment methods are displayed at checkout and may depend on your region. See Payment & Security for more information.

Our standard planning estimates are 1–3 business days for order processing and approximately 7–15 business days in transit after dispatch, for an estimated total of 8–18 business days. Timing may vary. See the Shipping Policy for details.

Available services and shipping charges are shown at checkout before you complete payment. See our Shipping Policy.

When the carrier provides tracking, we will send the tracking information after dispatch. Tracking events may take time to appear.

You may request a return for an eligible product within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy. Please contact us before sending anything back.

Email service@thalmenis.com promptly with your order number and supporting photos. We will assess the issue and follow the Return & Refund Policy.

Return requests are normally reviewed within 1–3 business days. Authorized returns are normally inspected within 2–5 business days after receipt, and approved refunds are initiated within 1–3 business days after approval. Banks or payment providers typically require a further 5–10 business days to post the funds. Read the Return & Refund Policy for conditions.

Email service@thalmenis.com or call +86 13243742548.