1. Order Processing

Orders are normally prepared for shipment within 1–3 business days after successful payment confirmation, subject to stock availability and order verification. Orders received on weekends or public holidays generally begin processing on the next business day.

For this policy, business days are Monday through Friday, excluding public holidays. We will make reasonable efforts to communicate significant fulfillment delays.

2. Destinations and Shipping Charges

Available shipping destinations, delivery services, and any shipping charges are displayed at checkout. If delivery to your address is unavailable, an option may not appear or our support team may contact you about alternatives. Please confirm your address and final order cost before paying.

3. Estimated Delivery Time

After dispatch, standard shipping is normally estimated at 7–15 business days, depending on the destination and carrier. Including order processing, the typical estimated total is 8–18 business days from payment confirmation to delivery.

These are planning estimates, not guaranteed arrival dates. Customs clearance, remote locations, weather, incomplete addresses, carrier interruptions, and holiday volumes may cause delays. If timing is critical, contact us before ordering.

4. Tracking and Delivery Problems

When carrier tracking is available, shipment details will be provided after dispatch. Tracking information can take time to update. If your parcel appears delayed or is marked delivered but cannot be located, email service@thalmenis.com with your order number and tracking details so we can investigate.

5. Customs, Duties and Local Taxes

International orders may incur import duties, customs clearance fees, or local taxes. Charges collected by our checkout will be identified there. Other fees assessed by local authorities may be your responsibility unless otherwise stated at checkout or required by law.

6. Address Changes, Missing or Damaged Parcels

Contact us promptly if an address needs correction. Changes are not guaranteed after processing or dispatch. If a parcel is lost, damaged, or contains an incorrect item, send your order number and available photos to service@thalmenis.com. We will review the matter in accordance with applicable consumer protections and our Return & Refund Policy.