1. Return Window and Requests

For eligible purchases, contact service@thalmenis.com to request a return within 30 calendar days after delivery. The period begins on the day after delivery and includes weekends and public holidays. Include your order number, the reason for return, and photographs where relevant.

Our team normally reviews complete return requests within 1–3 business days. Please wait for written authorization and the correct return address before sending merchandise. The return facility may differ from our registered business address.

2. Return Eligibility

• For standard change-of-mind returns, products should be unused, in their original condition, and accompanied by original packaging and included parts where reasonably available.
• Items damaged through misuse, modification, incorrect installation, or excessive handling may be ineligible for voluntary returns.
• Products disclosed as final sale or non-returnable before checkout may be excluded from voluntary returns, subject to mandatory legal rights.
• If the item has been used or assembled, please describe its condition to our team before returning it.

3. Damaged, Defective, Incorrect or Missing Items

If an item arrives damaged, defective, incorrect, or incomplete, please contact service@thalmenis.com promptly with your order number and clear supporting photos, including the product and packaging where possible. Where the issue is verified and attributable to us, we will arrange an appropriate remedy, such as a replacement, missing component, refund, or another remedy required by law.

For verified seller errors, we will cover reasonable necessary return-shipping costs or arrange an alternative solution.

4. Who Pays Return Shipping?

For voluntary returns, including a change of mind or ordering the wrong item, the customer generally pays return shipping unless otherwise agreed or required by law. Original outbound shipping charges are generally not refundable for voluntary returns, except where applicable law requires otherwise. A tracked shipping service is recommended.

Please do not pay for return postage before we confirm the correct return destination and procedure.

5. Inspection and Refund Timeframes

After an authorized return is received at the designated facility, we normally inspect it within 2–5 business days. We will notify you of refund approval or refusal, including an explanation where appropriate.

Once approved, we normally initiate the refund within 1–3 business days to the original payment method where possible.

Bank or payment provider posting time: After a refund is initiated, the funds typically take another 5–10 business days to appear in your account. This separate bank processing period is outside our direct control.

Business days mean Monday through Friday, excluding public holidays. Additional verification may extend the review period; we will communicate meaningful delays where reasonably possible.

6. Exchanges, Cancellations and Legal Rights

For exchanges, contact us to check available options. Send cancellation requests as soon as possible; orders already dispatched may not be cancellable. Nothing in this policy limits mandatory rights under applicable consumer-protection law.